We're a small team and we answer every message. Most replies go out within one business day.
Questions about installing, signing in to activate your subscription, or using the app? Email support@eugenius.ai with your order number (from your receipt) and a short description, and we'll help you out.
Checkout, sales tax/VAT, receipts, and refunds are handled by Lemon Squeezy, our authorized payment provider and Merchant of Record. My Virtual CPA includes a 30-day free trial, and you can cancel anytime — see our Refund Policy, or just email us and we'll help.
Bulk licenses, accountant/firm rollouts, or partnership inquiries: support@eugenius.ai.
My Virtual CPA provides financial estimates and organizational tools and is not a substitute for professional tax, legal, or accounting advice.